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 *最新职位:Software Services Software Support Engineer/上海-005 |
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dalian-DLM
[博客]
[个人文集]
头衔: 海归少校
性别: 
加入时间: 2007/01/16
文章: 127
海归分: 19484
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作者：dalian-DLM 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
需求：日语5人（2人senior, 2年以上经验；3人junior, 1内也可）有IT背景最好，没有的话对于基本的windows了解即可。
英韩双语 1人
英语 2人2 技术能力，
Responsibilities:
• To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
• Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications
• Perform enhancement verification and release testing for assigned products; Understanding of technology; Knowledge of Enterprise or Server Application Deployment Solutions.
• Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer's investment. Where appropriate engage 's local and worldwide resources to assist in issue resolution.
• Facilitate the success of other parts of through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
Required Qualifications:
• Bachelors Degree education level (Computer System or Japanese preferred).
• Experience of technical support and customer communication.
• Documenting knowledge for sharing with customers.
• Fluent Japanese for customer communication in speaking and writing.
• English skill for internal communication.
• Troubleshooting skill to solve problems and/or identify, verify and document problems.
• Deliver effective information to the customers via the telephone, e-mail, and/or web.
• Knowledge of server platform such as Windows 2003 or UNIX.
• Extended hour support participation (after hour, weekends, and holidays).
• Ability and desire to effectively interact with people.
• Having strong mindset of customer first and productivity improvement.
Preferable Qualifications:
• Possess strong team leadership skill and escalation management experience.
• Communication in Korea or Cantonese.
• Japanese customer support experience.
• Knowledge of Networking, Database (Oracle or SQL), or internet services technologies (JAVA xml)
• Knowledge of OpenView products.
作者：dalian-DLM 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
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 *最新职位:Software Services Software Support Engineer/上海-005 -- dalian-DLM - (2144 Byte) 2007-3-14 周三, 16:04 (1181 reads)
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