Responsibility:
1.Daily, weekly and monthly dashboard maintainence
2.Data analysis and feedback to process, quality and management
3.Support process with timely, useful insights
4.Call volume forecasting and scheduling
Requirement:
1.Good Japanese or English
2.Must have good excel/ppt Skills
3.College or equivalent
(Prefer someone who has worked for one year at least in the call center as a QA or who understands the call center operational metrix.)
年龄: 42
