项目公司 世界顶级软件业巨头
招聘职位 Services Support Manager【BMD101102-2】
工作地点 闵行紫竹
英语要求 流利
最高薪资 35k/m
职位类别 技术类
状态 很急
Required qualifications include:
• 8+ years information technology role experience.
• 5+ years of Exchange Support (Preferred), Active Directory, Systems Development, Network Operations, or Customer
• Hands on Enterprise Customer Support Experience. Preferably account management experiences for small to medium enterprise.
• Excellent Communication Skills, both written and verbal.
• Helped members of cross-site teams to provide solutions that assisted customers
• Turned high-profile global escalations into a revenue opportunity for Microsoft
• Successfully managed escalations that had Executive-team visibility
• Authored a white paper on his/her technology area of expertise
• Influenced strategy or decisions at the executive level within Microsoft, which ensured that business group priorities were communicated to Microsoft leadership
• Built supportability tools that resulted in greater retention of Support Engineering staff
• Ensured that worldwide Supportability counterparts were included in the overall process by using established local processes and effective two-way communication
• Arbitrated or made tough decisions on scope based on potential for significant overrun and cost benefits to Microsoft and the customer
• Created outspoken advocates of Microsoft at customer CEO and CIO levels by providing superior customer service, which led to continued Microsoft revenue
• Ensured timely and clear communication of any events that might affect the work of other team members
• Created a productive work environment by encouraging teamwork and collaboration, by effectively managing change, and by clearly communicating business strategy
• Supported, encouraged, and identified training and on-the-job development for team members
• Was involved in recruiting successful candidates to the Support team
• Acted as a change agent for the team while managing significant business challenges by displaying Microsoft values
• Consulted on development specifications for future releases
• Demonstrated the ability to lead projects that have a global scope in addition to core business responsibilities, which resulted in thought leadership
• Implemented changes that impact major processes such as mentoring, which resulted in process efficiencies at a global level
• Led projects that had a global impact
Service related experience:
• High proficiency levels in the following competencies:
a. Troubleshooting
b. Analytical problem solving
c. Building customer/partner relationships
d. Cross-boundary collaboration
e. Customer advocacy
f. Technology expertise
• The ability to communicate with product development, hosting and other internal organizations at the appropriate technical depth
• The ability to work with minimal management supervision
• Exceptional customer service and overall communication skills, including technical writing
• A strong knowledge of the Microsoft Windows platform
Preferred qualifications include:
• Expertise in at least one of the following technical product areas (Deep Exchange Preferred):
a. Exchange 2003-2007 / Outlook
b. Exchange Hosted Services (EHS)
c. SharePoint Portal Server 2003 and 2007
d. OCS/Communicator
e. Live Meeting
• Understanding of networking, protocol analysis, and debugging
• Previous Partner/Vendor service delivery experience
• Understanding of application deployment in an enterprise environment
• MCSE or equivalent is a plus
• Blackberry Enterprise Server 4.x or 5.x
• Additional network certifications (e.g. MCSA, CCNP, CCNA, A+)
• Bachelor degree in a technology/Computer Science discipline (equivalent work experience considered )
