Conducts or facilitates technical training courses for either company employees and/or customers. Provides training on new and existing course materials. Selects appropriate training aids needed for course delivery. Prepares lesson plans relevant to training material. May be asked to be subject matter expert on course development. Analyzes course evaluations in order to judge effectiveness of training sessions to implement suggestions for improvements. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems. Has a working knowledge of Application’s Software i.e. Messaging Systems, Contact Management and Interaction Center. Typically requires 3 - 6 years experience and a Bachelor's degree or equivalent experience.
For Converged type solutions:
Conducts or facilitates technical training courses for either company employees and/or customers. Provides training on new and existing course materials. Selects appropriate training aids needed for course delivery. Prepares lesson plans relevant to training material. May be asked to be subject matter expert on course development. Analyzes course evaluations in order to judge effectiveness of training sessions to implement suggestions for improvements. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems. Has a working knowledge of Communication Systems i.e. PBX or Server communications with a strong back ground in IP and Data Networking/Troubleshooting, Typically requires 3 - 68 years experience and a Bachelor's degree or equivalent experience.
Some of the Skills for the Instructional positions:
Adult Learning theory
Facilitation skills
Feedback skills
Listening Skills
Understanding Body Language
Motivational Strategies
Classroom management
Telecommunication experience within Avaya/Lucent/ATT
IP and Data Knowledge
The above skills can be used as differentiators for hiring
